800-892-6116: Blue Cross and Blue Shield of Kansas City Medical Management
Quick answer
(800) 892-6116 reaches Blue Cross and Blue Shield of Kansas City (medical management department). It is answered by automated phone menu → voicemail. From the greeting, press 1 for claim status; press 2 for prior authorization for high-tech radiology; press 3 for genetic testing; press 4 for all other prior authorization questions.
Line at a glance
| Health plan | Blue Cross and Blue Shield of Kansas City |
|---|---|
| Department | Medical Management Department |
| Purpose | Blue KC medical management line for claim status and prior authorization, including high-tech radiology and genetic testing, with prenatal program enrollment. |
| Answered by | Automated phone menu → Voicemail |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Monday through Friday, 8 a.m. to 5 p.m. |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Claim status | 1 | Opens a menuAsks whether you are calling about your own coverage. |
| Own coverage | 1 then 1 | Opens a menuAsks whether you are a member, provider or someone else, then offers prenatal program enrollment by voicemail. |
| Enroll in prenatal program | 1 then 1 then 1 | VoicemailAsks for your name and spelling, date of birth, policy or ID number and due date; a packet arrives by mail in 7 to 10 business days. |
| Not own coverage | 1 then 2 | |
| Prior authorization for high-tech radiology | 2 | Recorded messageOutside business hours, returns to the closed greeting and extension prompt. |
| Genetic testing | 3 | |
| All other prior authorization questions | 4 |
Shortcuts and conditional instructions
- If you know your party's extension Dial it now
- If you are calling about your own coverage Choose claim status (1); then press 1
Skip the call
- Blue KC website www.bluekc.com
Questions about (800) 892-6116
What are the hours for Blue KC medical management?
Typically 8 a.m. to 5 p.m., Monday through Friday.
How do I reach prior authorization for high-tech radiology?
Press 2. Genetic testing is 3 and all other prior authorization questions are 4.
How do members enroll in the prenatal program?
Leave a message with your name and spelling, date of birth, policy or ID number and due date. Questions can go to littlestars@bluekc.com.