800-972-8088: Blue Cross and Blue Shield of Illinois Provider Services
Quick answer
(800) 972-8088 reaches Blue Cross and Blue Shield of Illinois (provider services). It is answered by automated phone menu. From the greeting, press 1 or say “medical” for Medical; press 2 or say “pharmacy” for pharmacy; press 3 or say “dental” for dental; press 4 or say “behavioral health” for behavioral health.
Line at a glance
| Health plan | Blue Cross and Blue Shield of Illinois |
|---|---|
| Department | Provider Services |
| Purpose | Blue Cross and Blue Shield of Illinois provider services line for medical, pharmacy, dental and behavioral health inquiries, using the provider's NPI. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | NPI (rendering NPI or HMO site number for eligibility; billing NPI for claims) |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Medical | 1 or say medical | Asks for your IDAsks for the rendering NPI or HMO site number for eligibility and benefits, or the billing NPI for claims, then offers eligibility and benefits, claims, authorization and referral management, or other services. |
| Pharmacy | 2 or say pharmacy | Opens a menuAsks whether the services are covered under the patient's medical policy. |
| Covered under the medical policy | 2 or say pharmacythen 1 or say yes | Asks for your IDGives an after-hours number for expedited appeals, then asks for the NPI or HMO site number like the medical option. |
| Not covered under the medical policy | 2 or say pharmacythen 2 or say no | Transfers the callConnects the call to another line. |
| Dental | 3 or say dental | |
| Behavioral health | 4 or say behavioral health |
Shortcuts and conditional instructions
- If you are calling about medical benefits, claims or eligibility 1 Say 'medical' or press 1
- If you have a pharmacy inquiry 2 Say 'pharmacy' or press 2
- If you have a dental inquiry 3 Say 'dental' or press 3
- If you are calling about behavioral health services 4 Say 'behavioral health' or press 4
- If you need to request an expedited appeal after hours Call 1-877-238-5939
Questions about (800) 972-8088
Which NPI does the BCBSIL provider line ask for?
The rendering NPI or HMO site number for eligibility and benefits, and the billing NPI for claims or other inquiries.
What happens with pharmacy calls?
The system asks whether the services fall under the patient's medical policy. Yes continues to the NPI prompt; no transfers the call.
How do I request an expedited appeal after hours?
The after-hours message says to call 1-877-238-5939.