800-635-1928: Blue Cross and Blue Shield of Illinois Medical Management
Quick answer
(800) 635-1928 reaches Blue Cross and Blue Shield of Illinois (medical management department). It is answered by automated phone menu. From the greeting, press 1 or say “provider” for healthcare provider; say “member” for member.
Line at a glance
| Health plan | Blue Cross and Blue Shield of Illinois |
|---|---|
| Department | Medical Management Department |
| Purpose | Medical management line for Blue Cross and Blue Shield of Illinois where providers choose outpatient, authorization or behavioral health requests. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Healthcare provider | 1 or say provider | Opens a menuAsks providers to say outpatient, authorization or behavioral health. |
| Outpatient medical or surgical services | 1 or say providerthen say outpatient | |
| Inpatient, home health or referral authorizations | 1 or say providerthen say authorization | |
| Mental health or chemical dependency | 1 or say providerthen say behavioral health | |
| Member | say member |
Shortcuts and conditional instructions
- If you are a healthcare provider 1 Say 'provider' or press 1
- If you are a member Say 'member' or stay on the line
Questions about (800) 635-1928
Who answers 800-635-1928?
The Blue Cross and Blue Shield of Illinois Medical Management Department.
How do providers request an inpatient or home health authorization?
Press 1 or say provider, then say 'authorization'.
Which option covers mental health services?
Say 'behavioral health' for mental health or chemical dependency.