800-621-0965: Blue Cross and Blue Shield of Illinois Medical Management
Quick answer
(800) 621-0965 reaches Blue Cross and Blue Shield of Illinois (medical management department). It is answered by automated phone menu. From the greeting, press 1 or say “provider” for healthcare provider; say “member” for member.
Line at a glance
| Health plan | Blue Cross and Blue Shield of Illinois |
|---|---|
| Department | Medical Management Department |
| Purpose | Medical management line for Blue Cross and Blue Shield of Illinois where providers request outpatient, inpatient, home health, referral and behavioral health authorizations. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Rendering NPI or HMO site number, Billing NPI |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Healthcare provider | 1 or say provider | Opens a menuOpens the provider menu for outpatient, authorization and behavioral health requests. |
| Outpatient medical or surgical services | 1 or say providerthen 1 or say outpatient | Opens a menuAsks whether the patient is a member of the Federal Employee Program (yes 1, no 2). |
| Inpatient, home health or referral authorizations | 1 or say providerthen 2 or say authorization | Opens a menuAsks whether the patient is a member of the Federal Employee Program (yes 1, no 2). |
| Mental health or chemical dependency | 1 or say providerthen 3 or say behavioral health | Asks for your IDAsks for the 10-digit NPI or HMO site number, then offers eligibility and benefits, claims, authorization and referral management, or other services. |
| Member | say member |
Shortcuts and conditional instructions
- If you are a healthcare provider 1 Say 'provider' or press 1
- If you are a member Say 'member' or stay on the line
Skip the call
- Authorization and referral requests and eligibility, benefits and claim status www.availity.com
Questions about (800) 621-0965
How do providers reach the authorization menu?
Say 'provider' or press 1, then say outpatient, authorization or behavioral health, or press 1, 2 or 3.
What does the behavioral health option ask for?
Your 10-digit NPI or HMO site number. Eligibility and benefits need the rendering NPI or HMO site number; claims and other inquiries need the billing NPI.
What happens after choosing outpatient or authorization?
The line asks whether the patient is a member of the Federal Employee Program: say yes or press 1, or say no or press 2.
Can I submit authorizations online?
The line suggests the authorization and referral option on the Availity portal, which also has a status dashboard.