800-572-3089: Blue Cross and Blue Shield of Illinois Medical Management
Quick answer
(800) 572-3089 reaches Blue Cross and Blue Shield of Illinois (medical management). It is answered by automated phone menu. From the greeting, press 1 or say “provider” for healthcare provider; say “member” for member.
Line at a glance
| Health plan | Blue Cross and Blue Shield of Illinois |
|---|---|
| Department | Medical Management |
| Purpose | Blue Cross and Blue Shield of Illinois medical management line for provider outpatient, inpatient authorization, referral and behavioral health requests. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | NPI or HMO site number |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Healthcare provider | 1 or say provider | Opens a menuOpens a menu for outpatient, authorization or behavioral health requests. |
| Medical or surgical outpatient services | 1 or say providerthen 1 or say outpatient | Opens a menuAsks whether the patient is a federal employee program member. |
| Inpatient, home health or referral authorizations | 1 or say providerthen 2 or say authorization | Opens a menuAsks whether the patient is a federal employee program member. |
| Mental health or chemical dependency | 1 or say providerthen 3 or say behavioral health | Asks for your IDAsks for the 10-digit NPI or HMO site number, then offers eligibility and benefits, claims, authorization and referral management, or other services. |
| Member | say member |
Shortcuts and conditional instructions
- If you are a healthcare provider 1 Say 'provider' or press 1
- If you are a member Say 'member' or stay on the line
Questions about (800) 572-3089
How do providers request an inpatient authorization at (800) 572-3089?
Press 1 for provider, then say authorization or press 2. The line asks whether the patient is a federal employee program member.
What do I need for behavioral health calls?
Your rendering NPI or HMO site number for eligibility or benefits, or your billing NPI for claims and other inquiries.
Is there an online option?
The greeting points to the authorization and referral tool on the Availity portal, which supports uploading medical records and has a status dashboard.