602-864-4320: AZ Blue Provider Assistance Team
Quick answer
(602) 864-4320 reaches AZ Blue (provider assistance team). It is answered by automated phone menu. From the greeting, press 1 for Blue Cross Blue Shield provider settlement; say your NPI; say “I'm an HMS Medicaid plan administrator” for HMS Medicaid plan administrator.
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Line at a glance
| Health plan | AZ Blue |
|---|---|
| Department | Provider Assistance Team |
| Purpose | Provider assistance line for AZ Blue that asks for the caller's NPI and then offers eligibility, benefits, claims, pre-certification, fee schedule and other services. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Automated phone system available 24/7 |
| Have ready | NPI |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Blue Cross Blue Shield provider settlement | 1 | |
| Provider NPI | Say your NPI | Asks for your IDAsks for the provider's NPI, then opens the main menu. |
| Eligibility | Say your NPI then say eligibility | |
| Benefits | Say your NPI then say benefits | |
| Claims | Say your NPI then say claims | |
| Pre-certification | Say your NPI then say pre-certification | |
| Fee schedule | Say your NPI then say fee schedule | |
| Other services | Say your NPI then say other services | |
| HMS Medicaid plan administrator | say I'm an HMS Medicaid plan administrator |
Shortcuts and conditional instructions
- If you are calling about the Blue Cross Blue Shield provider settlement 1 Press 1
- If you are an HMS Medicaid plan administrator Say 'I'm an HMS Medicaid plan administrator' instead of an NPI
Skip the call
- Availity Essentials portal availity.com/azblue
- Provider help email mailto:providerhelp@azblue.com
Questions about (602) 864-4320
What do I need to call AZ Blue provider assistance?
Your NPI. HMS Medicaid plan administrators can say so instead.
When is the line busiest?
The greeting says Monday through Wednesday between 9 AM and 1 PM Arizona time.
Is there self-service?
Yes. The greeting points to the Availity Essentials portal at availity.com/azblue and the 24/7 automated phone system, and gives providerhelp@azblue.com for email.
What options are on the main menu?
Eligibility, benefits, claims, pre-certification, fee schedule, or other services.