800-475-2232: Auxiant Customer Service
Quick answer
(800) 475-2232 reaches Auxiant. It is answered by automated phone menu → AI assistant → hold queue. From the greeting, press 1 for plan participant; press 2 for provider; press 3 for employer; press 4 for sales and marketing.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Line at a glance
| Health plan | Auxiant |
|---|---|
| Department | Not listed |
| Purpose | Main line for Auxiant for plan participants, providers and employers, with provider options for faxback, pre-certification, claim status and benefits. |
| Answered by | Automated phone menu → AI assistant → Hold queue |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Plan participant | 1 | |
| Provider | 2 | Opens a menuProvider menu for faxback documents, pre-certification, claim status and benefits. |
| Faxback of eligibility, benefits or claim status | 2 then 1 | |
| Pre-certification or medical necessity review | 2 then 2 | Opens a menuExplains that pre-certification vendors are listed on the ID card; press 1 if Cigna is the PPO, or 2 to check a medical necessity review. |
| Claim status | 2 then 3 | AI assistantConnects to an assistant named Ava. |
| Benefits and eligibility | 2 then 4 | Hold for an agentPlaces the caller in a queue answered in the order received. |
| Employer | 3 | |
| Sales and marketing | 4 | |
| Company directory | 5 | |
| Party's extension | 6 | |
| Website assistance | 7 | |
| Operator | 0 |
Shortcuts and conditional instructions
- If you know your party's extension 6 Press 6
- If you are a plan participant 1 Press 1
- If you are a provider 2 Press 2
- If you are an employer without a direct extension 3 Press 3
Skip the call
- Claims, eligibility and benefit information www.auxiant.com
Questions about (800) 475-2232
How do providers check claim status at (800) 475-2232?
Press 2 for provider, then 3 for claim status.
Who handles pre-certification for Auxiant plans?
The menu says Auxiant contracts medical management professionals for pre-certification and to check the back of the ID card for the vendor's phone number.
Can providers view claims and benefits online?
Yes. The menu points to auxiant.com for claims, eligibility and benefit information.
How do I reach the operator?
Press 0.