Utilization review line: 800-866-0105

Thank you for calling the utilization review and maternity management department. This call may be monitored or recorded for quality assurance. If this is a medical emergency or you believe you need immediate care, please contact your primary care physician or seek emergency services. Para escuchar este mensaje en español, por favor, presione uno. Please listen carefully as our caller menu has recently changed to better serve you. For questions regarding eligibility, benefits, or claims, press 3. For information regarding our provider portal or to obtain our fax number, press 6. To check the status of a case using the Hines automated pre-certification status system, press 7. Please have your case reference number ready. For pre-certification or maternity management services, to notify us of a need for healthcare services from a provider or patient, or to check or update the status of an existing pre-certification case, please submit your request online at www.presertcare.com. that's www. precertcare.com. or press 5 to speak with the next available representative. if you are a patient calling to speak with your case manager or if you're calling for education or assistance locating a mental health counselor, press 9. to reach the company directory, press 8. if you know the extension you wish to dial, you may dial it at any time. to repeat this menu, press star.

Thank you for calling the utilization review and maternity management department. This call may be monitored or recorded for quality assurance. If this is a medical emergency or you believe you need immediate care, please contact your primary care physician or seek emergency services. Para escuchar este mensaje en español, por favor, presione uno. Please listen carefully as our caller menu has recently changed to better serve you. For questions regarding eligibility, benefits, or claims, press 3. For information regarding our provider portal or to obtain our fax number, press 6. To check the status of a Are you streamlining your provider experience? Heinz provider portal makes it easier to pre-certify. You can submit requests and clinical, check status of a case and so much more. To learn about the provider portal or to register, please visit heinzassos.com/providerportal. That's www. hinesassoc.com. provider. Our fax number is 847 316 0031. Are you streamlining your provider experience? Heinz provider portal makes it easier to pre-certify. You can submit requests and clinical, check status of a case and so much more.