877-814-4803: Anthem Pre-certification Department
Quick answer
(877) 814-4803 reaches Anthem Blue Cross Blue Shield of Indiana (pre-certification department). It is answered by automated phone menu. From the greeting, press 8 or say “español” for Spanish; say “federal employee” for federal employee member; say “Indiana” for healthy Indiana Plan or Hoosier Care Connect member; say “Medicare” for Medicare Advantage member.
Line at a glance
| Health plan | Anthem Blue Cross Blue Shield of Indiana |
|---|---|
| Department | Pre-certification Department |
| Purpose | Pre-certification line for Anthem Utilization Management Services that routes federal employee, Indiana and Medicare Advantage callers. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 or say español | |
| Federal employee member | say federal employee | |
| Healthy Indiana Plan or Hoosier Care Connect member | say Indiana | |
| Medicare Advantage member | say Medicare | |
| All other callers (remain on the line) | Stay on the line |
Shortcuts and conditional instructions
- If you are calling about a federal employee member Say 'federal employee'
- If you are calling about a Healthy Indiana Plan or Hoosier Care Connect member Say 'Indiana'
- If you are calling about a Medicare Advantage member Say 'Medicare'
- If none of these apply Remain on the line
Questions about (877) 814-4803
How do Medicare Advantage callers get routed?
Say Medicare if you are calling about a Medicare Advantage member.
What if my member is not a federal employee, Indiana or Medicare member?
The greeting says to just remain on the line.
Is there a Spanish option?
Yes. Press 8 for Spanish.