855-343-4851: Anthem Blue Cross and Blue Shield Pre-certification
Quick answer
(855) 343-4851 reaches Anthem Blue Cross Blue Shield of Georgia (pre-certification department). It is answered by automated phone menu. From the greeting, press 8 for Spanish; say “federal employee” for federal employee member; say “USG” for university System of Georgia member.
Line at a glance
| Health plan | Anthem Blue Cross Blue Shield of Georgia |
|---|---|
| Department | Pre-certification department |
| Purpose | Pre-certification line for Anthem Blue Cross and Blue Shield that routes federal employee and University System of Georgia member calls. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 | |
| Federal employee member | say federal employee | |
| University System of Georgia member | say USG |
Shortcuts and conditional instructions
- If calling about a federal employee member Say 'federal employee'
- If calling about a University System of Georgia member Say 'USG', otherwise remain on the line
Questions about (855) 343-4851
Who answers the pre-certification line at (855) 343-4851?
The greeting identifies it as the Anthem Blue Cross and Blue Shield pre-certification department.
How do federal employee and USG members identify themselves?
Callers about a federal employee member say 'federal employee'; callers about a University System of Georgia member say 'USG'.
Is there a Spanish option?
Yes. Press 8.