800-238-2227: Anthem Blue Cross and Blue Shield Connecticut Medical Management
Quick answer
(800) 238-2227 reaches Anthem Blue Cross Blue Shield of Connecticut (medical management, connecticut). It is answered by automated phone menu → hold queue. From the greeting, press 8 for Spanish; say “federal employee” for federal employee member; press 1 or say “member” for member; press 2 or say “healthcare provider” for healthcare provider.
Line at a glance
| Health plan | Anthem Blue Cross Blue Shield of Connecticut |
|---|---|
| Department | Medical Management, Connecticut |
| Purpose | Medical management line for Anthem Blue Cross and Blue Shield in Connecticut, serving members and healthcare providers with prior authorization questions. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 | |
| Federal employee member | say federal employee | |
| Member | 1 or say member | |
| Healthcare provider | 2 or say healthcare provider | Hold for an agentPromotes payer chat on Availity for prior authorizations, warns of long hold times, then holds for staff. |
Shortcuts and conditional instructions
- If calling about a federal employee member Say 'federal employee', otherwise remain on the line
- If you are a member 1 Say 'member' or press 1
- If you are a healthcare provider 2 Say 'healthcare provider' or press 2
Skip the call
- Prior authorization payer chat and request submission (Payer Spaces) www.availity.com
Questions about (800) 238-2227
Who answers (800) 238-2227?
The greeting identifies it as medical management at Anthem Blue Cross and Blue Shield in Connecticut.
How do healthcare providers get through?
Say 'healthcare provider' or press 2. The line then plays an Availity chat message and a hold-time notice before connecting to staff.
Can prior authorization requests be sent online?
Yes. The message says to log on to availity.com, go to Payer Spaces and select payer chat, or send the request through the portal.
How do federal employee members identify themselves?
Say 'federal employee' at the greeting; otherwise remain on the line.