(800) 460-8988: Pharmacy Services Department
Quick answer
Pharmacy services department line that routes provider calls about prior authorization, coverage determination, Medicare hospice or alternative medications (1), Medicaid health plan members (2), peer-to-peer reviews (3), and all other calls (4).
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Pharmacist calling from a pharmacy | 1 | |
| All other callers | Stay on the line | Opens a menuPrompt says to remain on the line for further menu options. |
| Provider: prior authorization, coverage determination, Medicare hospice, or alternative medication request | 1 | |
| Medicaid health plan member | 2 | |
| Peer-to-peer review | 3 | |
| All other calls | 4 |
Line at a glance
- Department
- Pharmacy services
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
Shortcuts and conditional instructions
- If you are calling in reference to a Medicaid health plan member 2 Dial 2 now
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 48 s
your pharmacist are calling from a pharmacy, press 1. For all other callers, remain on the line for further menu options. Thank you for calling the pharmacy services department. For training purposes, calls will be monitored and recorded for quality assurance. If you are a provider and calling to initiate or check status of a prior authorization, coverage determination, Medicare hospice related call, or calling to request alternative medications, please dial 1 now. If you are calling in reference to a Medicaid health plan member, please dial 2 now. To request a peer-to-peer review, please dial 3 now. For all other calls, please dial 4 now.
More questions about (800) 460-8988 (3)
Which key handles prior authorizations?
The menu says a provider starting or checking a prior authorization, coverage determination, Medicare hospice call, or alternative medication request should press 1.
Which key handles Medicaid members?
The menu says to press 2 for a call about a Medicaid health plan member.
Which key requests a peer-to-peer review?
Press 3 to request a peer-to-peer review.