800-333-3883: Anthem Blue Cross California Customer Service
Quick answer
(800) 333-3883 reaches Anthem Blue Cross Blue Shield of California (customer service). It is answered by automated phone menu → AI assistant. From the greeting, say “español” for Spanish; press 1 or say “yes” for provider, hospital or pharmacy; press 2 or say “no” for member and other callers; press 8 for relay or TTY caller.
Line at a glance
| Health plan | Anthem Blue Cross Blue Shield of California |
|---|---|
| Department | Customer Service |
| Purpose | Anthem Blue Cross (California) line that sends providers, hospitals and pharmacies to the provider line and members to a virtual assistant for claims, enrollment, billing and ID cards. |
| Answered by | Automated phone menu → AI assistant |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Member ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | say español | |
| Provider, hospital or pharmacy | 1 or say yes | Transfers the callTransfers to the provider line. |
| Member and other callers | 2 or say no | AI assistantVirtual assistant asks the reason for the call, offers claim status, enrollment, premium billing, payments and ID cards, and asks for the member ID. |
| Relay or TTY caller | 8 | Transfers the callTransfers to the relay service. |
Shortcuts and conditional instructions
- If you are a relay-assisted caller or a member using text or TTY 8 Press 8
- If you are a physician, hospital, pharmacy or other healthcare professional 1 Say yes or press 1
- If you are not calling for a provider 2 Say no or press 2
Skip the call
- Chat with a customer service associate www.anthem.com/ca
Questions about (800) 333-3883
How do providers reach the provider line from (800) 333-3883?
Say yes or press 1 when asked whether you are calling on behalf of a provider, hospital or pharmacy.
What can the virtual assistant help members with?
Claim status, enrollment status, premium billing, making a payment, and ordering an ID card.
Can members chat instead of calling?
Yes. The greeting points to anthem.com/CA and the contact us option in the Sydney Health app.
What should relay or TTY callers do?
Press 8 to be transferred to relay service.