877-291-0366: Carelon Medical Benefits Management for Anthem Colorado and Nevada
Quick answer
(877) 291-0366 reaches Anthem Blue Cross and Blue Shield Nevada. It is answered by automated phone menu. From the greeting, press 1 for Anthem Blue Cross Blue Shield of Colorado; press 2 for Anthem Blue Cross Blue Shield of Nevada.
Line at a glance
| Health plan | Anthem Blue Cross and Blue Shield Nevada |
|---|---|
| Department | Not listed |
| Purpose | Carelon Medical Benefits Management prior authorization line for Anthem Blue Cross Blue Shield of Colorado and Nevada providers and members. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Tracking or reference number (for status checks) |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Anthem Blue Cross Blue Shield of Colorado | 1 | Opens a menuOffers a status check on an existing prior authorization; other callers stay on the line. |
| Check status of an existing prior authorization (tracking or reference number) | 1 then 1 | |
| All other options (stay on the line) | 1 then Stay on the line | |
| Anthem Blue Cross Blue Shield of Nevada | 2 | Opens a menuOffers a status check on an existing prior authorization; other callers stay on the line and choose provider or member. |
| Check status of an existing prior authorization (tracking or reference number) | 2 then 1 | |
| All other options (stay on the line) | 2 then Stay on the line | Opens a menuAsks whether you are a provider (1) or a member (2). |
| Provider | 2 then Stay on the line then 1 | Opens a menuLists request types by clinical area. |
| Imaging, including radiology, oncology, cardiology, cardiac and vascular | 2 then Stay on the line then 1 then 1 | |
| Sleep therapy | 2 then Stay on the line then 1 then 2 | |
| Oncology medications | 2 then Stay on the line then 1 then 3 | |
| Radiation therapy | 2 then Stay on the line then 1 then 4 | |
| Genetic testing | 2 then Stay on the line then 1 then 5 | |
| Musculoskeletal, including spine, joint surgery and pain management | 2 then Stay on the line then 1 then 6 | |
| Non-musculoskeletal procedures | 2 then Stay on the line then 1 then 7 | |
| Web technical support | 2 then Stay on the line then 1 then 8 | |
| Rehabilitation (PT, OT, speech therapy) | 2 then Stay on the line then 1 then 9 | |
| More options (star key) | 2 then Stay on the line then 1 then Stay on the line | |
| Member | 2 then Stay on the line then 2 | Opens a menuOffers sleep therapy referrals, returning a call about choosing a provider, and surgical procedure requests. |
| Referral specialist for sleep therapy | 2 then Stay on the line then 2 then 2 | |
| Returning a call about choosing a healthcare provider | 2 then Stay on the line then 2 then 3 | |
| Surgical procedure request, including colonoscopy or endoscopy | 2 then Stay on the line then 2 then 4 | |
| Previous menu | 2 then Stay on the line then 2 then # |
Shortcuts and conditional instructions
- If you are calling for Anthem Blue Cross Blue Shield of Colorado 1 Press 1
- If you are calling for Anthem Blue Cross Blue Shield of Nevada 2 Press 2
- If you are a provider checking an existing prior authorization and have the tracking or reference number Choose Anthem Blue Cross Blue Shield of Colorado (1) or Nevada (2); then press 1
Skip the call
- Carelon provider portal: order requests and peer-to-peer scheduling www.providerportal.com
Questions about (877) 291-0366
Which plans does this Carelon line serve?
Anthem Blue Cross Blue Shield of Colorado (press 1) and Anthem Blue Cross Blue Shield of Nevada (press 2).
How do I check an existing prior authorization?
After choosing the plan, press 1 and have the tracking or reference number ready.
Can providers submit requests online?
Yes. The greeting points to the Carelon provider portal at providerportal.com for order requests and some peer-to-peer scheduling.
What request types are on the provider menu?
Imaging, sleep therapy, oncology medications, radiation therapy, genetic testing, musculoskeletal, non-musculoskeletal procedures, web support and rehabilitation.