888-234-2393: AmeriHealth Administrators Clinical Services Department
Quick answer
(888) 234-2393 reaches AmeriHealth Administrators (clinical services department). It is answered by automated phone menu → hold queue. From the greeting, press 2 for eligibility, benefits, claim status or finding a provider; press 3 for mental health and substance use certification; press 4 for skilled nursing, rehab facility or day rehab; press 5 for all other pre-certification.
Line at a glance
| Health plan | AmeriHealth Administrators |
|---|---|
| Department | Clinical Services Department |
| Purpose | Clinical services line for AmeriHealth Administrators, which performs medical review for Independence Administrators, covering pre-certification, behavioral health certification, facility stays and health coaching. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Eligibility, benefits, claim status or finding a provider | 2 | |
| Mental health and substance use certification | 3 | Opens a menuAsks whether the call is about a New York City Level Care member. |
| New York City Level Care member | 3 then 1 | Opens a menuOffers autism services (1) and rTMS services (2); other behavioral services use the behavioral health number on the member's ID card. |
| Autism services | 3 then 1 then 1 | |
| rTMS services | 3 then 1 then 2 | |
| Other member | 3 then 2 | |
| Repeat options | 3 then 9 | Opens a menuRepeats this menu. |
| Skilled nursing, rehab facility or day rehab | 4 | |
| All other pre-certification | 5 | Hold for an agentEncourages contracted providers to use the PEAR portal, otherwise holds for a pre-certification specialist. |
| Health coach | 6 | |
| Repeat options | 9 | Opens a menuRepeats the main menu. |
Shortcuts and conditional instructions
- If you have questions about eligibility, benefits, claim status or finding a provider 2 Press 2
- If you are calling about mental health or substance use disorder treatment certification 3 Press 3
- If you are calling about a skilled nursing facility, rehab facility or day rehab 4 Press 4
- If you need any other pre-certification service 5 Press 5
- If you want to speak with a health coach 6 Press 6
Questions about (888) 234-2393
How do I request a pre-certification by phone?
Press 5. The message encourages contracted providers to use the PEAR portal; otherwise stay on the line for a pre-certification specialist.
Which option covers behavioral health certification?
Press 3 for mental health or substance use disorder treatment certification.
Who does AmeriHealth Administrators review for on this line?
The greeting says it is authorized by Independence Administrators to provide medical review services.