800-952-3404: AmeriHealth Administrators Clinical Service Department
Quick answer
(800) 952-3404 reaches AmeriHealth Administrators (clinical services department). It is answered by automated phone menu → hold queue. From the greeting, press 2 for eligibility, benefits, claim status or locating a provider; press 3 for mental health or substance use disorder treatment certification; press 4 for skilled nursing facility, rehab facility or day rehab; press 5 for all other pre-certification services.
Line at a glance
| Health plan | AmeriHealth Administrators |
|---|---|
| Department | Clinical Services Department |
| Purpose | Clinical services line for AmeriHealth Administrators covering pre-certification for behavioral health, skilled nursing and rehab, and other services, plus health coaching. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Eligibility, benefits, claim status or locating a provider | 2 | |
| Mental health or substance use disorder treatment certification | 3 | Opens a menuAsks callers about autism services to press 1; otherwise press 2 or stay on the line. |
| Autism services | 3 then 1 | |
| Other mental health or substance use services | 3 then 2 | |
| Skilled nursing facility, rehab facility or day rehab | 4 | |
| All other pre-certification services | 5 | Hold for an agentEncourages contracted providers to use the PAIR portal; others stay on the line for a pre-certification specialist. |
| Speak to a health coach | 6 | |
| Repeat options | 9 | Opens a menuReplays the main menu. |
Shortcuts and conditional instructions
- If you are calling about autism services (under mental health and substance use) Choose mental health or substance use disorder treatment certification (3); then press 1
Questions about (800) 952-3404
How do I request pre-certification at 800-952-3404?
Press 3 for mental health or substance use treatment, 4 for skilled nursing, rehab or day rehab, or 5 for all other pre-certification services.
Can contracted providers submit authorizations online?
Yes. The line encourages contracted providers to use the PAIR portal for most authorizations.
Is there an option for autism services?
Yes. After pressing 3, press 1 for autism services.