888-624-6300: American Plan Administrators Member and Provider Line
Quick answer
(888) 624-6300 reaches American Plan Administrators. It is answered by automated phone menu. From the greeting, press 1 for automated system; press 8 for extension or main menu.
Line at a glance
| Health plan | American Plan Administrators |
|---|---|
| Department | Not listed |
| Purpose | American Plan Administrators line for members, healthcare providers and workers' compensation callers, with an automated system that looks up members by ID. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Monday through Friday, 9 AM to 5 PM |
| Have ready | Member ID number |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Automated system | 1 | Asks for your IDAsks for the last 6 digits of the member's ID number followed by pound. |
| Extension or main menu | 8 | Opens a menuAsks for an extension (star for a dial-by-name directory), then plays the main menu. |
| Member | 8 then 1 | Asks for your IDAsks for the last 6 digits of the member's ID number followed by pound. |
| Healthcare provider | 8 then 2 | Asks for your IDAsks for the last 6 digits of the member's ID number followed by pound. |
| Workers' compensation | 8 then 3 | |
| Party's extension | 8 then 8 | Recorded messageSays all representatives are assisting other callers and asks the caller to try again later. |
| Operator | 8 then 9 |
Shortcuts and conditional instructions
- If you want the automated system after hours 1 Press 1
- If you know your party's extension 8 Press 8
- If you are a member Press 8 and wait for the main menu; then press 1
- If you are a healthcare provider Press 8 and wait for the main menu; then press 2
- If calling about workers' compensation Press 8 and wait for the main menu; then press 3
Questions about (888) 624-6300
What are the office hours for (888) 624-6300?
Monday through Friday, 9 AM to 5 PM.
What does the automated system ask for?
The last 6 digits of the member's ID number on the card, followed by the pound key.
How do I reach an operator?
Press 9 or remain on the line at the main menu.
Is there a dial-by-name directory?
Yes. After pressing 8 for an extension, press the star key.