888-235-4709: AmeriBen Medical Management
Quick answer
(888) 235-4709 reaches AmeriBen (medical management). It is answered by automated phone menu → live person. From the greeting, press 1 for member; press 2 for provider.
Line at a glance
| Health plan | AmeriBen |
|---|---|
| Department | Medical Management |
| Purpose | AmeriBen medical management line where providers check, update or start pre-certifications and ask about denials and appeals. |
| Answered by | Automated phone menu → Live person |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Provider | 2 | Opens a menuProvider pre-certification menu. |
| Eligibility, benefits or claims | 2 then 1 | |
| Status of a pending pre-certification | 2 then 2 | Transfers the callTransfers to an associate. |
| Additional information on a pending pre-certification | 2 then 3 | |
| Start a new pre-certification request | 2 then 4 | |
| How to start a pre-certification by fax | 2 then 5 | |
| How to start a pre-certification on the provider portal | 2 then 6 | |
| Denial questions or appeals | 2 then 7 | |
| Repeat options | 2 then 8 | Opens a menuRepeats the provider menu. |
| Main menu | 2 then 9 | Opens a menuReturns to the main menu. |
Shortcuts and conditional instructions
- If you are a member 1 Press 1
- If you are a provider 2 Press 2
Questions about (888) 235-4709
How do providers check a pending pre-certification?
Press 2 for provider, then 2. The call is transferred to an associate.
Does pre-certification guarantee benefits?
No. The message says AmeriBen certifies for medical necessity only and pre-certification is not a guarantee of medical benefits.
How do I ask about a denial or appeal?
Press 2 for provider, then 7.