877-955-1548: AmeriBen Medical Management Pre-certification Line
Quick answer
(877) 955-1548 reaches AmeriBen (medical management). It is answered by automated phone menu → live person. From the greeting, press 1 for member; press 2 for provider.
Line at a glance
| Health plan | AmeriBen |
|---|---|
| Department | Medical Management |
| Purpose | AmeriBen Medical Management line for members and providers handling pre-certification requests, status, additional information, denials and appeals. |
| Answered by | Automated phone menu → Live person |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Provider | 2 | Opens a menuOpens the provider pre-certification menu. |
| Eligibility, benefits or claims | 2 then 1 | |
| Status of a pending pre-certification | 2 then 2 | Transfers the callTransfers to an associate. |
| Additional information on a pending pre-certification | 2 then 3 | Transfers the callTransfers to an associate. |
| New pre-certification request | 2 then 4 | Transfers the callTransfers to an associate. |
| How to start a pre-certification by fax | 2 then 5 | Recorded messageExplains that the fax form at myameriben.com (Provider section) lists employer-group-specific fax numbers. |
| How to start a pre-certification on the provider portal | 2 then 6 | Transfers the callTransfers to an associate. |
| Denial or appeal | 2 then 7 | |
| Repeat options | 2 then 8 | Opens a menuRepeats the options. |
| Main menu | 2 then 9 | Opens a menuReturns to the main menu. |
Shortcuts and conditional instructions
- If you are a member 1 Press 1
- If you are a provider 2 Press 2
Skip the call
- Pre-certification request fax form (Provider section) www.myameriben.com
Questions about (877) 955-1548
How do providers start a new pre-certification with AmeriBen?
Press 2 for provider, then 4 to be transferred to an associate.
Where is the AmeriBen pre-certification fax form?
At myameriben.com: click Provider, then the pre-certification request fax form link.
Does pre-certification guarantee benefits?
No. The line says pre-certification certifies medical necessity only.