833-782-5364: AmeriBen Medical Management
Quick answer
(833) 782-5364 reaches AmeriBen (medical management). It is answered by automated phone menu → live person. From the greeting, press 1 for member; press 2 for provider.
Line at a glance
| Health plan | AmeriBen |
|---|---|
| Department | Medical Management |
| Purpose | AmeriBen Medical Management line for members and providers, handling pre-certification status, new requests, additional information and fax instructions. |
| Answered by | Automated phone menu → Live person |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Provider | 2 | Opens a menuOpens the provider pre-certification menu. |
| Eligibility, benefits or claims | 2 then 1 | |
| Status of a pending pre-certification | 2 then 2 | Transfers the callTransfers to an associate. |
| Additional information on a pending pre-certification | 2 then 3 | Transfers the callTransfers to an associate. |
| Start a new pre-certification request | 2 then 4 | Transfers the callTransfers to an associate. |
| How to start a pre-certification by fax | 2 then 5 | Recorded messageExplains the fax form at myameriben.com (Provider, then Pre-certification Request Fax Form) and to pick the fax number for the member's employer group; press 0 for the main menu. |
Shortcuts and conditional instructions
- If you are a member 1 Press 1
- If you are a provider 2 Press 2
Skip the call
- Pre-certification request fax form (Provider section) www.myameriben.com
Questions about (833) 782-5364
How do I start a pre-certification with AmeriBen by phone?
Press 2 for provider, then 4 to start a new request; the call transfers to an associate.
Can I submit a pre-certification by fax?
Yes. Press 2, then 5. The fax form is at myameriben.com under Provider, and it lists fax numbers by employer group.
Is pre-certification a guarantee of benefits?
No. The greeting says AmeriBen certifies for medical necessity only.