888-532-3862: Aetna One advocate team
Quick answer
Advocate team line for Booz Allen Hamilton where pharmacy inquiries and healthcare professional calls are split by key 1.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Prescription medications or pharmacy inquiries | 1 | Opens a menuPressing 1 led to the healthcare professional prompt. |
| Healthcare professional | 1 then 1 or say healthcare professional |
Line at a glance
- Department
- Advocate team for Booz Allen Hamilton
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 49 s
Thank you for calling the Aetna One advocate team for Booz Allen Hamilton. This call is being recorded for quality and other healthcare operations purposes. As a reminder, please consider getting your flu shot. If you are calling about your prescription medications or have other pharmacy inquiries, press one. All other callers, please remain on the line. Your feedback is important to us. You may have an opportunity to give us feedback on today's call. After speaking with the representative, please stay on the line to complete a brief survey. If you are a healthcare professional, press or say one. All other callers, please remain on the line to be connected with your advocate team.
Press 1 · 49 s
Thank you for calling the Aetna One advocate team for Booz Allen Hamilton. This call is being recorded for quality and other healthcare operations purposes. As a reminder, please consider getting your flu shot. If you are calling about your prescription medications or have other pharmacy inquiries, press 1. All other callers, please remain on the line. Your feedback is important to us. You may have an opportunity to give us feedback on today's call. After speaking with the representative, please stay on the line to complete a brief survey. If you are a healthcare professional, press or say 1. All other callers, please remain on the line to be connected with your advocate team.
More questions about (888) 532-3862 (2)
What do I press for a pharmacy question?
Press 1 at the greeting for prescription medications or other pharmacy inquiries.
What if I am not a pharmacy caller?
The greeting says all other callers remain on the line to be connected with the advocate team.