877-535-2128: Aetna Concierge Team
Quick answer
Aetna concierge line for Dick's Sporting Goods that asks callers whether they are a member or a medical or dental healthcare professional.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Aetna member | say member | |
| Medical or dental healthcare professional | say medical or dental healthcare professional |
Line at a glance
- Department
- Concierge team for Dick's Sporting Goods
- Answered by
- AI assistant
- How to respond
- Voice
- Supported languages
- English
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 1 min 56 s
Thank you for calling the Aetna concierge team for Dick's Sporting Goods. I'm your Aetna virtual assistant. I can help you find a provider, order an ID card, and understand claims or plan information. This call is being recorded for quality and other healthcare operations purposes. Are you a member or a medical or dental healthcare professional? Are you an Aetna member or a medical or dental healthcare professional? I didn't hear anything. Are you an Aetna member? or a medical or dental healthcare professional? You can say things like, I'm a medical healthcare professional. As a reminder, please consider getting your flu shot. For more information on coverage, visit go.etna.com/vaccines. How can I help?
More questions about (877) 535-2128 (2)
What can the Aetna virtual assistant help with?
The greeting says it can help find a provider, order an ID card, and understand claims or plan information.
How do I identify myself on this line?
Say that you are an Aetna member or a medical or dental healthcare professional when asked.