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866-385-8046: Aetna main phone line

Quick answer

Aetna main line for dental, pharmacy, medical benefits and eligibility, and provider questions, routed by keypad.

(866) 385-8046

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Call observed . The recorded menu was reviewed. Phone menus can change.

To reachDo thisWhat happens
Dental1
Pharmacy2
Member questions or medical benefits, eligibility, or pre-certification3
All other provider questions4Live personAgent said 'You're verified.

Line at a glance

Answered by
Automated phone menu → Live person
How to respond
Keypad
Supported languages
English

What the line says

Transcribed from the calls observed . Caller identifiers are masked.

Greeting · 27 s

Thank you for calling Aetna. Your call will be monitored and recorded to ensure quality service. For dental, press 1. For pharmacy, press 2. For all other member questions or providers needing assistance with medical benefits, eligibility, or pre-certification, press 3. For all other provider questions, press 4. To hear the prompts again, press 8.

Press 4 · 1 min 4 s

Thank you for calling Netna. Your call will be monitored and recorded to ensure quality service. For dental, press 1. For pharmacy, press 2. For all other member questions or providers needing assistance with medical benefits, eligibility, or pre-certification, press 3. For all other provider questions, press 4. To hear the prompts again, press 8. Hi, thanks for calling Aetna Provider Services. This call will be monitored or recorded. Please provide your NPI or if unavailable, your tax ID or provider ID. All right, I have that. Let me check. Thanks for that. You're verified. How can I help you today?

More questions about (866) 385-8046 (2)
Which option is for provider questions?

Press 4 for all other provider questions. An agent answered after the caller was verified.

Which keys are dental and pharmacy?

Press 1 for dental and press 2 for pharmacy. Neither option was called.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.

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