866-238-1399: Aetna Member and Provider Services
Quick answer
(866) 238-1399 reaches Aetna. It is answered by automated phone menu → AI assistant. From the greeting, press 1 for dental; press 2 for pharmacy; press 3 for member questions; provider medical benefits, eligibility or pre-certification; press 4 for all other provider questions.
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Line at a glance
| Health plan | Aetna |
|---|---|
| Department | Not listed |
| Purpose | Aetna line for members and providers covering dental, pharmacy, medical benefits, eligibility, pre-certification and other provider questions. |
| Answered by | Automated phone menu → AI assistant |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Dental | 1 | |
| Pharmacy | 2 | |
| Member questions; provider medical benefits, eligibility or pre-certification | 3 | |
| All other provider questions | 4 | AI assistantConnects to a voice assistant. |
| Repeat prompts | 8 | Opens a menuRepeats the menu. |
Shortcuts and conditional instructions
- If you are calling about dental 1 Press 1
- If you are calling about pharmacy 2 Press 2
- If you are a member, or a provider with medical benefits, eligibility or pre-certification questions 3 Press 3
- If you have any other provider question 4 Press 4
Questions about (866) 238-1399
How do providers check eligibility or pre-certification at (866) 238-1399?
Press 3.
What is option 4?
All other provider questions; it connects to a voice assistant.