(866) 235-5660: Aetna Medicare Prescription Drug Plan
Quick answer
Aetna Medicare prescription drug plan line that sends address-change callers to a key-press path and offers Spanish by voice.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Address change | 1 | Opens a menuLeads to a same-state or different-state prompt. |
| Address change within the same state | 1 then 1 or say same state | |
| Address change to a different state | 1 then 2 or say different state | |
| Spanish | say español |
Line at a glance
- Department
- Medicare prescription drug plan
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
Shortcuts and conditional instructions
- If calling about an address change 1 Press 1
- If address change within the same state as the previous address Press 1 for address changes; then press 1
- If address change to a state different from the previous address Press 1 for address changes; then press 2
Skip the call
- Covered medications, pharmacies, and costs (log in for PDP) aetnamedicare.com
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 57 s
For information about the Medicare GLP 1 bridge program and eligible medications for weight loss, please contact Medicare directly at 1800 Medicare. That's 18006334227. Thank you for calling about your Aetna Medicare prescription drug plan. If you're calling to see which medications or pharmacies are covered under your plan or what you will pay for your medications, visit our website at aetnamedicare.com, click the login button and then log in for PDP. the prescription drug plan section. If you're calling about an address change, please press 1. All other callers remain on the line. Para continuar en español, diga español.
Press 1 · 1 min 8 s
For information about the Medicare GLP 1 bridge program and eligible medications for weight loss, please contact Medicare directly at 1800 Medicare. That's 18006334227. Thank you for calling about your Aetna Medicare prescription drug plan. If you're calling to see which medications or pharmacies are covered under your plan or what you will pay for your medications, visit our website at aetnamedicare.com, click the login button and then log in for PDP, the prescription drug plan section. If you're calling about an address change, please press 1. All other callers remain on the line. If you are calling to change your address and your new address is in the same state as your previous address, please press 1. If you are calling to change your address and your new address is not in the same state as your previous address, please press 2.
More questions about (866) 235-5660 (3)
What is the Aetna Medicare line at (866) 235-5660 for?
The greeting says it covers questions about the Aetna Medicare prescription drug plan, including covered medications and pharmacies, and address changes.
How do I change my address on this line?
Press 1 at the greeting. The line then asks whether the new address is in the same state: press 1 for same state, press 2 for a different state.
Who handles Medicare GLP-1 bridge program questions?
The greeting says Medicare manages that program directly and gives 1-800-MEDICARE (1-800-633-4227).