855-463-0933: Aetna Provider Phone Tree

Thank you for calling Aetna. All calls are monitored and recorded for quality assurance purposes. Si habla español, presione el tres. If you are interested in learning about our Medicare HMO special needs plan, please press one. If you are a member or wish to speak to a member services representative, please press two. To report fraud or abuse, please press four. If you are a provider, please press five. If you know your party's 10 digit extension, please press six. To repeat this menu, please press eight or remain on the line for assistance.

Thank you for calling Aetna. All calls are monitored and recorded for quality assurance purposes. Si habla español, presione el tres. If you are experiencing a mental health crisis or are calling on behalf of an Aetna Better Health member who is experiencing a mental health crisis, or if you are calling for a behavioral health authorization, please press 9. If you are interested in learning about our Medicare HMO special needs plan, please press 7. If you are a member or would like more information about our health plan, please press 1. If you would like our claims mailing address, please press 2. If you are a provider, please press 4. If you would like to speak to a nurse on the 24 hour nurse line, please press 5. To repeat this menu, please press 6. Welcome to the 24 hour nurse line. For English, press 1. Para español oprima el número dos. I cannot hear you. Welcome to the 24 hour nurse line. For English, press 1. Para español oprima el número dos.

Thank you for calling Aetna. All calls are monitored and recorded for quality assurance purposes. Si habla español, presione el tres. If you are interested in learning about our Medicare HMO special needs plan, please press one. If you are a member or wish to speak to a member services representative, please press two. To report fraud or abuse, please press four. If you are a provider, please press five. If you know your party's In the future, please visit our website at www.etnabetterhealth.com/virginia. and register for online services through our secure provider portal. Once registered, you can verify member eligibility, submit requests for medical prior authorizations, check claim status and more, 24 hours a day. If you are a hospital calling about a member with a non-urgent condition that needs assistance making appointments, please press one. For our claims mailing address, please press two. For calls regarding benefits and eligibility, please press three. For claim status, inquiries, or research, please press four. For pharmacy, please press five. For healthcare prior authorization, please press six. To speak with a care coordinator If you are a provider, did you know you can submit your pre-certification request electronically? There's no need to wait to speak to someone. If you use our provider portal on availability, you can also upload documentation, check the status, view UM letters, and make changes to an existing request. You may even get a decision immediately. Go to www.availability.com to learn more. or register for the portal. Use of this portal is free. All calls are monitored and recorded for quality assurance purposes. Please hold for the next available representative.