800-872-3862: Aetna Corporate Headquarters Phone Menu
Quick answer
Aetna corporate headquarters line. It routes healthcare professionals and members, with a transfer for callers who know the name or number of the person they want.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Name or number of the person you are trying to reach | 1 or say know the name or number of the person you are trying to reach | Transfers the call |
| Aetna medical or dental member | 2 or say Aetna medical or dental member | Recorded messageSays this is not a member services number and to hang up and dial the number on the member ID card. Then asks whether the call is about a medical plan or a dental plan. |
| All other callers | 3 or say all other callers |
Line at a glance
- Department
- Corporate headquarters
- Answered by
- Automated phone menu → Hold queue
- How to respond
- Keypad or voice
- Supported languages
- English
Shortcuts and conditional instructions
- If you are a member needing assistance with claims, coverage, or benefits for your specific plan Hang up and dial the number on your member services ID card
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 34 s
Thank you for calling Aetna's corporate headquarters. This call is being recorded for quality and other healthcare operations purposes. If you're a healthcare professional, press or say one. In order to get you to the area to best meet your needs, please listen to and choose from the following three options. If you know the name or number of the person you are trying to reach, press one. If you are currently an Aetna medical or dental member, press two. All other callers, please press three.
Press 1 · 41 s
Thank you for calling Aetna's corporate headquarters. This call is being recorded for quality and other healthcare operations purposes. If you're a healthcare professional, press or say 1. In order to get you to the area to best meet your needs, please listen to and choose from the following three options. If you know the name or number of the person you are trying to reach, press 1. If you are currently an Aetna medical or dental member, press 2. All other callers, please press 3. Please hold while I transfer your call.
Press 2 · 1 min 9 s
Thank you for calling Aetna's corporate headquarters. This call is being recorded for quality and other healthcare operations purposes. If you're a healthcare professional, press or say one. In order to get you to the area to best meet your needs, please listen to and choose from the following three options. If you know the name or number of the person you are trying to reach, press one. If you are currently an Aetna medical or dental member, press two. All other callers, please press three. If you are a member needing assistance with claims, coverage, or benefits for your specific plan, please hang up and dial the number on your member services ID card. Please hold while your call is transferred to Aetna corporate headquarters, corporate contact center. Please note, this is not a member services number. For member services, you will need to hang up and dial the number on your member services ID card. Which are you calling about? A medical plan? or a dental plan?
More questions about (800) 872-3862 (2)
How do I reach a specific person here?
Press 1 if you know the name or number of the person you are trying to reach. The line transfers the call.
What if I am an Aetna member with a claim?
The greeting says to hang up and dial the number on your member services ID card. This line is not a member services number.