800-435-7324: Aetna Service Advocates for UPS
Quick answer
Aetna virtual assistant line for the UPS service advocates that asks whether the caller is a member or healthcare professional and offers help with providers, ID cards, claims and plan information.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Virtual assistant | State whether you are a member or a medical or dental healthcare professional | AI assistantAnswered first and asked whether the caller is a member or healthcare professional. Caller did not respond. |
| Spanish | 4 or say español |
Line at a glance
- Department
- Service advocates for UPS
- Answered by
- AI assistant
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
What the AI assistant can do
| Request | Handled by the assistant |
|---|---|
| Find a provider | YesSaid it can help with this. |
| Order an ID card | YesSaid it can help with this. |
| Understand claims or plan information | YesSaid it can help with this. |
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 59 s
Thank you for calling the Aetna service advocates for UPS. I'm your Aetna virtual assistant. I can help you find a provider, order an ID card, and understand claims or plan information. This call is being recorded for quality and other healthcare operations purposes. Para español o prima el 4. Are you a member or a medical or dental healthcare professional? Are you an Aetna member or a medical or dental healthcare professional?
More questions about (800) 435-7324 (3)
What can the virtual assistant help with?
Finding a provider, ordering an ID card, and understanding claims or plan information.
Is there Spanish?
Press 4, per the greeting.
Who is the line for?
The assistant asks whether you are a member or a medical or dental healthcare professional.