800-414-0596: Aetna Provider Routing Message
Quick answer
Recorded routing message telling providers to hang up and call the member services number on the ID card, or to stay on the line for claim status.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
Line at a glance
- Answered by
- Recorded message
- How to respond
- Voice
- Supported languages
- English
Shortcuts and conditional instructions
- If provider calling for benefits and a member services number is listed on the member's ID card Hang up and dial that number
- If no number is listed on the ID card, or calling for claim status Remain on the line
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 29 s
Thank you for calling Aetna. If you are a provider calling for benefits and there is a member services phone number listed on the member's ID card, please hang up and dial that number. If there is no number listed, or if you are calling for claim status, please remain on the line. Thank you for calling Aetna. My name is Jen and I appreciate your feedback. This is a short survey after the call. How can I help you today?
More questions about (800) 414-0596 (2)
Should providers call this number about benefits?
Not if the member's ID card lists a member services number. The greeting says to hang up and dial that number instead.
Where do I check claim status?
The greeting says to remain on the line for claim status.