800-333-4432: Aetna Phone Menu
Quick answer
Aetna line whose menu asks whether the caller is an Aetna member, a medical or dental professional, or not yet a member and wants to inquire.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Aetna policy holder | 1 or say member | |
| Medical or dental professional | 2 or say healthcare professional | |
| Not yet an Aetna member | 3 or say inquiry |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
Shortcuts and conditional instructions
- If inquiring about becoming a member Say inquiry
- If aetna policy holder 1 Say member or press 1
- If medical or dental professional 2 Say healthcare professional or press 2
- If not yet an Aetna member 3 Say inquiry or press 3
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 40 s
certification department. This call is being recorded for quality and other healthcare operations purposes. First, are you an Aetna member or a medical or dental professional? If you are inquiring about becoming a member, say inquiry. Sorry, I didn't hear you. If you're an Aetna policy holder, say member. or press 1. If you're a medical or dental professional, say healthcare professional. or press 2. If you are not yet an Aetna member, say inquiry. or press 3.
More questions about (800) 333-4432 (2)
How do I reach Aetna on this line?
Press 1 or say 'member' if you are an Aetna policy holder; press 2 or say 'healthcare professional' if you are a medical or dental professional.
What if I am not yet an Aetna member?
Press 3 or say 'inquiry' to ask about becoming a member.