Eligibility automation.
Live in 48 hours.
Same workflow your team already uses. Different operator. Live in 48 hours. No integration project.
Where eligibility checks get stuck. Substrate ARC runs them hands-free.
Eligibility errors drive 30 to 60% of all denials.
Front-desk teams miss prior auths and pick the wrong payer at check-in.
Substrate ARC: Eligibility
Prevent denials. Get paid faster.
First-pass payment instead of denial-and-appeal cycle. Up to 60% less rework on the biggest denial bucket.
Billers spend hours on payer portals just to check status.
No-response queues lock up AR and slow cash.
Substrate ARC: Claim Status
Supercharge your claim status checking. Higher success rate.
4x claim volume with the team you already have. Up to 75% lower cost per status. Up to 95% success rate.
RFI and medical-record requests pile up.
Records scattered across EMR, Availity, and spreadsheets. CO-252 denials growing.
Substrate ARC: Appeals
Recover denied revenue, handsfree.
Recover up to 50% of dollars tied up in RFI and medical-record requests. Hours from denial to appeal submitted, not days or weeks.
Medical necessity denials are growing.
Teams spend hours searching payer policies. Physicians stuck on clinical calls with payers.
Substrate ARC: Policy
Policy-grounded appeals. Higher overturn rate.
Higher overturn rate vs. generic appeal letters. Seconds, not hours, per policy evaluation and letter.
Bundles, case rates, payer reversals, recoups.
Manual exception handling, every time.
Payment Posting
Supercharge payment posting. Resolve exceptions handsfree.
4x posting volume, same team. Up to 75% lower cost per posted transaction.
Account-by-account placement prep.
Manual report creation, every batch. Specialists stuck on validation instead of high-value AR.
Substrate ARC: Collections
Handsfree placement. Compliant by default.
Up to 8.5x placement productivity vs. a manual team. 90% of placements sent without a human.
Patient credit balances pile up on the books.
State refund deadlines ticking down.
Patient Credit Refunds
Lower balances. Faster resolution.
Up to 80% of credit balances resolved handsfree. Up to 50% fewer days to resolution. State compliance built in.
Live in 48 hours, value in hours. No IT, API, or EDI development. Compatible with 25+ EMR and PM systems.
