Coverage profile
How Substrate can help you with Vivity
Substrate can help practices and billers with the following claims tasks for Vivity.
Eligibility
EDI 270/271The Substrate Eligibility Agent can verify patient benefits, identify TPAs and carve-outs, and more with Vivity.
Portal claim status
Browser automationThe Substrate Claim Status Agent can check claim status via the payer portal for Vivity.
Frequently asked questions
Vivity payer FAQs
Can I automate Vivity portal follow-up?
Yes — portal retrieval is required when 276/277 is missing or stale. See payer portal automation and learn why 276/277 is not enough.
What is the payer ID for Vivity?
The primary payer ID for Vivity is 10993. The correct routing ID can differ by clearinghouse and transaction, so compare the 837P, 837I, 835, 270, and 276 entries before submitting.
What is the provider portal for Vivity?
The provider portal for Vivity is https://apps.availity.com/. Available features depend on the payer and your account.
What is the 270 payer ID for Vivity?
The 270 payer IDs for Vivity are 10993 via Stedi and 10993 via Availity.
What state does Vivity operate in?
Vivity operates in CA.
Routing reference
Vivity payer IDs and operating states
Use the payer ID listed for the transaction you are submitting. Verify current routing and enrollment requirements with your clearinghouse.
| Payer name | Vivity |
|---|---|
| Operating states | CA |
| 270 eligibility payer IDStedi | 10993 |
| 270 eligibility payer IDAvaility | 10993 |
Payer contact directory
Vivity phone and fax numbers
Use the number associated with your task. These contacts were stated in successful eligibility responses and may apply to specific benefits, products, or departments.
- Eligibility / benefits phone
- (800) 322-6384DENTI-CAL
- Other stated context fax
(323) 889-2100BLUE SHIELD OF CALIFORNIA PROMISE HEALTH PLAN
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
fax(323) 889-2100 | Other stated contextBenefit context: Co-Payment |
| Hospital |
fax(844) 295-4637 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 322-6384 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 854-7771 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Mental Health |
| phone(800) 877-7195 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(800) 977-2273 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(855) 673-6504 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(877) 449-6710 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Mental Health |
| phone(562) 789-5401 | Utilization managementBenefit context: Limitations |
| Chiropractic |
| phone(626) 304-4400 | Utilization managementBenefit context: Co-Payment |
| Chiropractic |
| phone(661) 716-8850 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(714) 848-0080 | Utilization managementBenefit context: Co-Payment |
| Chiropractic |
| phone(800) 274-7767 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(800) 403-4160 | Utilization managementBenefit context: Limitations |
| Chiropractic |
| phone(818) 503-9800 | Utilization managementBenefit context: Co-Insurance |
| Professional (Physician) Visit - Office |
| phone(800) 541-6652 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 605-2556 | Other stated contextBenefit context: Co-Payment |
| Hospital |
| phone(800) 972-4226 | Other stated contextBenefit context: Co-Payment |
| Chiropractic |
| phone(800) 676-2583 |
|
Phone and fax numbers sourced directly from the payer response
Other aliases
Also known as
- 10993
- Anthem Blue Cross
- Anthem Blue Cross Blue Shield of California
- Vivity Health
- BCBS ANTHEM VIVITY
- Anthem Vivity
- ANTHEM BLUE CROSS AND BLUE SHIELD HP
