Coverage profile
How Substrate can help you with UnitedHealthCare Shared Services
Substrate can help practices and billers with the following claims tasks for UnitedHealthCare Shared Services.
Eligibility
EDI 270/271The Substrate Eligibility Agent can verify patient benefits, identify TPAs and carve-outs, and more with UnitedHealthCare Shared Services.
Portal claim status
Browser automationThe Substrate Claim Status Agent can check claim status via the payer portal for UnitedHealthCare Shared Services.
Appeals agent
AI appeals workflowThe Substrate Appeals Agent can submit appeals for RFIs, medical record requests, downcoding reconsiderations, and more via the payer portal for UnitedHealthCare Shared Services.
Payer intelligence
Observed adjudication timing
How long completed claims in Substrate’s aggregate network took from payer receipt to the 835 payment date.
Median time to payment
5 days- 10% of adjudications by
- 3 days
- 90% of adjudications by
- 5 days
- Applicable state coverage
- UT
- Current As Of
- July 2026
Five-month median trend
Days to 835 paymentView chart data as a table
| Service month | Median | 10% of adjudications by | 90% of adjudications by | Completed claims | Coverage |
|---|---|---|---|---|---|
| Apr | 5 days | 3 days | 5 days | 134 | UT |
| May | 5 days | 3 days | 5 days | 263 | UT |
| Jun | 5 days | 3 days | 5 days | 291 | UT |
| Jul | 5 days | 3 days | 5 days | 282 | UT |
| Aug | No qualified data | ||||
Frequently asked questions
UnitedHealthCare Shared Services payer FAQs
Can I automate UnitedHealthCare Shared Services portal follow-up?
Yes — portal retrieval is required when 276/277 is missing or stale. See payer portal automation and learn why 276/277 is not enough.
What is the payer ID for UnitedHealthCare Shared Services?
The primary payer ID for UnitedHealthCare Shared Services is UHIS. The correct routing ID can differ by clearinghouse and transaction, so compare the 837P, 837I, 835, 270, and 276 entries before submitting.
What is the provider portal for UnitedHealthCare Shared Services?
The provider portal for UnitedHealthCare Shared Services is https://secure.uhcprovider.com. Available features depend on the payer and your account.
What is the 270 payer ID for UnitedHealthCare Shared Services?
The 270 payer ID for UnitedHealthCare Shared Services is UHIS via Availity.
What states does UnitedHealthCare Shared Services operate in?
UnitedHealthCare Shared Services operates in IL, MO, TN, and WV.
Routing reference
UnitedHealthCare Shared Services payer IDs and operating states
Use the payer ID listed for the transaction you are submitting. Verify current routing and enrollment requirements with your clearinghouse.
| Payer name | UnitedHealthCare Shared Services |
|---|---|
| Operating states | IL, MO, TN, WV |
| 270 eligibility payer IDAvaility | UHIS |
Other aliases
Also known as
- 2714
- UHIS
- United Healthcare Shared Services