Coverage profile
How Substrate can help you with Independence Blue Cross
Substrate can help practices and billers with the following claims tasks for Independence Blue Cross.
Claim status
EDI 276/277The Substrate Claim Status Agent can check clearinghouse claim status for your practice with Independence Blue Cross.
Eligibility
EDI 270/271The Substrate Eligibility Agent can verify patient benefits, identify TPAs and carve-outs, and more with Independence Blue Cross.
Portal claim status
Browser automationThe Substrate Claim Status Agent can check claim status via the payer portal for Independence Blue Cross.
Frequently asked questions
Independence Blue Cross payer FAQs
How do I check claim status with Independence Blue Cross?
Providers check Independence Blue Cross via EDI 276/277 when the payer ID is accepted. Substrate automates claim status across 3,500+ payers.
Can I automate Independence Blue Cross portal follow-up?
Yes — portal retrieval is required when 276/277 is missing or stale. See payer portal automation and learn why 276/277 is not enough.
What is the payer ID for Independence Blue Cross?
The primary payer ID for Independence Blue Cross is 54704. The correct routing ID can differ by clearinghouse and transaction, so compare the 837P, 837I, 835, 270, and 276 entries before submitting.
What is the provider portal for Independence Blue Cross?
The provider portal for Independence Blue Cross is https://apps.availity.com/. Available features depend on the payer and your account.
What are the 837 payer IDs for Independence Blue Cross?
The 837P and 837I payer ID for Independence Blue Cross is 54704 via Stedi.
What is the 835 payer ID for Independence Blue Cross?
The 835 payer ID for Independence Blue Cross is 54704 via Stedi.
What is the 270 payer ID for Independence Blue Cross?
The 270 payer IDs for Independence Blue Cross are 54704 via Stedi and 100337 via Availity.
What is the 276 payer ID for Independence Blue Cross?
The 276 payer ID for Independence Blue Cross is 54704 via Stedi.
What state does Independence Blue Cross operate in?
Independence Blue Cross operates in PA.
Routing reference
Independence Blue Cross payer IDs and operating states
Use the payer ID listed for the transaction you are submitting. Verify current routing and enrollment requirements with your clearinghouse.
| Payer name | Independence Blue Cross |
|---|---|
| Operating states | PA |
| 837P professional claims payer IDStedi | 54704 |
| 837I institutional claims payer IDStedi | 54704 |
| 835 ERA payer IDStedi | 54704Enrollment required |
| 270 eligibility payer IDStedi | 54704 |
| 270 eligibility payer IDAvaility | 100337 |
| 276 claim status payer IDStedi | 54704 |
Payer contact directory
Independence Blue Cross phone and fax numbers
Use the number associated with your task. These contacts were stated in successful eligibility responses and may apply to specific benefits, products, or departments.
- Eligibility / benefits phone
- (800) 676-2583INDEPENDENCE BLUE CROSS
- Utilization management fax
(410) 781-7661UTILIZATION MANAGEMENT
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
fax(410) 781-7661 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
fax(800) 348-3804 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
fax(501) 378-2562 |
| ||
| phone(800) 676-2583 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Health Benefit Plan Coverage |
| phone(866) 470-6244 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(866) 773-2884 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
| phone(484) 862-3506 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(800) 275-2583 | Other stated contextBenefit context: Active Coverage; Benefit context: Co-Insurance; Benefit context: Co-Payment; Benefit context: Limitations |
| Chiropractic, Consultation, Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Hospital, Physician Visit - Office: Well, Physician Visit - Office: Well |
| phone(800) 452-8507 | Other stated contextBenefit context: Active - Pending Investigation |
| Hospital |
| phone(800) 664-2583 | Other stated contextBenefit context: Active Coverage |
| Health Benefit Plan Coverage |
| phone(800) 832-7850 | Other stated contextBenefit context: Co-Insurance |
| Urgent Care |
| phone(800) 841-9659 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 952-3404 | Other stated contextBenefit context: Co-Payment |
| Hospital |
| phone(833) 424-7770 | Other stated contextBenefit context: Co-Payment |
| Hospital |
| phone(888) 234-2393 | Other stated contextBenefit context: Co-Payment |
| Hospital |
Phone and fax numbers sourced directly from the payer response
Other aliases
Also known as
- 100337
- 10262
- 2781
- 3560
- 54704
- 54704MA
- IBC01
- PAIBCE
- SX083
- Independence Blue Cross - Medicare Advantage
- Independence Blue Cross Dental Plan – Blueextrasm
- Independence Blue Cross Pennsylvania
- Independence Blue Cross Pennsylvania Personal Choice
- Keystone Health Plan East
- INDEPENDENCEBCPA
- INDEPENDENCE BC PENNSLYVANIA PERSONAL CHOICE
- INDEPENDENCE BC PENNSYLVANIA
- CAPITAL BLUE CROSS
