Coverage profile
How Substrate can help you with BlueCross BlueShield of Tennessee
Substrate can help practices and billers with the following claims tasks for BlueCross BlueShield of Tennessee.
Claim status
EDI 276/277The Substrate Claim Status Agent can check clearinghouse claim status for your practice with BlueCross BlueShield of Tennessee.
Eligibility
EDI 270/271The Substrate Eligibility Agent can verify patient benefits, identify TPAs and carve-outs, and more with BlueCross BlueShield of Tennessee.
Portal claim status
Browser automationThe Substrate Claim Status Agent can check claim status via the payer portal for BlueCross BlueShield of Tennessee.
Appeals agent
AI appeals workflowThe Substrate Appeals Agent can submit appeals for RFIs, medical record requests, downcoding reconsiderations, and more via the payer portal for BlueCross BlueShield of Tennessee.
Frequently asked questions
BlueCross BlueShield of Tennessee payer FAQs
How do I check claim status with BlueCross BlueShield of Tennessee?
Providers check BlueCross BlueShield of Tennessee via EDI 276/277 when the payer ID is accepted. Substrate automates claim status across 3,500+ payers.
Can I automate BlueCross BlueShield of Tennessee portal follow-up?
Yes — portal retrieval is required when 276/277 is missing or stale. See payer portal automation and learn why 276/277 is not enough.
What is the payer ID for BlueCross BlueShield of Tennessee?
The primary payer ID for BlueCross BlueShield of Tennessee is SB890. The correct routing ID can differ by clearinghouse and transaction, so compare the 837P, 837I, 835, 270, and 276 entries before submitting.
What is the provider portal for BlueCross BlueShield of Tennessee?
The provider portal for BlueCross BlueShield of Tennessee is https://apps.availity.com/. Available features depend on the payer and your account.
What are the 837 payer IDs for BlueCross BlueShield of Tennessee?
The 837P and 837I payer ID for BlueCross BlueShield of Tennessee is SB890 via Stedi.
What is the 835 payer ID for BlueCross BlueShield of Tennessee?
The 835 payer ID for BlueCross BlueShield of Tennessee is SB890 via Stedi.
What is the 270 payer ID for BlueCross BlueShield of Tennessee?
The 270 payer IDs for BlueCross BlueShield of Tennessee are SB890 via Stedi and SB890 via Availity.
What is the 276 payer ID for BlueCross BlueShield of Tennessee?
The 276 payer ID for BlueCross BlueShield of Tennessee is SB890 via Stedi.
What state does BlueCross BlueShield of Tennessee operate in?
BlueCross BlueShield of Tennessee operates in TN.
Routing reference
BlueCross BlueShield of Tennessee payer IDs and operating states
Use the payer ID listed for the transaction you are submitting. Verify current routing and enrollment requirements with your clearinghouse.
| Payer name | BlueCross BlueShield of Tennessee |
|---|---|
| Operating states | TN |
| 837P professional claims payer IDStedi | SB890Enrollment required |
| 837I institutional claims payer IDStedi | SB890Enrollment required |
| 835 ERA payer IDStedi | SB890Enrollment required |
| 270 eligibility payer IDStedi | SB890 |
| 270 eligibility payer IDAvaility | SB890 |
| 276 claim status payer IDStedi | SB890 |
Payer contact directory
BlueCross BlueShield of Tennessee phone and fax numbers
Use the number associated with your task. These contacts were stated in successful eligibility responses and may apply to specific benefits, products, or departments.
- Eligibility / benefits phone
- (800) 676-2583BLUECROSS BLUESHIELD OF TENNESSEE
- Payer fax
(888) 282-1321BLUECROSS BLUESHIELD OF TENNESSEE
| Channel and number | Payer Notes | Department | Specialties |
|---|---|---|---|
fax(866) 411-2573 | Prior authorizationBenefit context: Co-Insurance |
| Hospital |
fax(866) 411-2585 | Prior authorizationBenefit context: Co-Insurance |
| Hospital |
fax(410) 781-7661 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
fax(479) 527-2323 | Other stated contextBenefit context: Other or Additional Payor |
| |
fax(800) 348-3804 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
fax(800) 453-4341 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
fax(833) 453-0101 | Other stated contextBenefit context: Coverage Basis |
| |
fax(833) 938-9934 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
fax(844) 295-4637 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital |
fax(866) 606-6021 | Other stated contextBenefit context: Coverage Basis |
| |
fax(866) 713-6516 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
fax(877) 665-5542 | Other stated contextBenefit context: Limitations |
| Hospital, Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Hospital - Outpatient |
fax(888) 656-6671 | Other stated contextBenefit context: Coverage Basis |
| |
fax(501) 378-2562 |
| ||
fax(501) 378-2965 |
| ||
fax(501) 379-1200 |
| ||
fax(888) 282-1321 |
| ||
| phone(800) 213-0879 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(800) 236-3712 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 311-4725 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 323-5000 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(800) 323-7268 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 334-8134 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(800) 335-8266 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 364-6331 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(800) 438-6388 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 441-9188 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 451-0287 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 521-3605 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(800) 575-7712 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(800) 635-1928 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient |
| phone(800) 672-2378 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital - Emergency Accident, Hospital - Emergency Medical, Hospital, Hospital - Inpatient, Urgent Care, Chiropractic, Professional (Physician) Visit - Office, Physician Visit - Office: Well, Vision (Optometry), Hospital - Outpatient, Hospital, Hospital - Inpatient |
| phone(800) 676-2583 | Eligibility / benefits, Other stated contextBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Limitations; Benefit context: Active Coverage; Benefit context: Inactive |
| Health Benefit Plan Coverage, Health Benefit Plan Coverage, Hospital, Hospital - Inpatient, Hospital - Emergency Accident, Urgent Care, Hospital - Emergency Medical, Emergency Services, Chiropractic, Professional (Physician) Visit - Office, Physician Visit - Office: Well, Hospital - Outpatient, Hospital, Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Physician Visit - Office: Well, Vision (Optometry) |
| phone(800) 868-1032 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Mental Health |
| phone(800) 877-7195 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(800) 955-2030 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(800) 972-4226 | Eligibility / benefits, Other stated contextBenefit context: Benefit Description; Benefit context: Contact Following Entity for Eligibility or Benefit Information |
| Chiropractic |
| phone(800) 972-8088 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Hospital - Emergency Accident, Urgent Care, Hospital - Emergency Medical, Emergency Services, Chiropractic, Professional (Physician) Visit - Office, Physician Visit - Office: Well, Hospital - Outpatient, Vision (Optometry) |
| phone(833) 371-0218 | Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Payment |
| Chiropractic, Pharmacy |
| phone(833) 848-8730 | Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Payment |
| Chiropractic, Pharmacy |
| phone(844) 285-8588 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(844) 344-8006 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(844) 536-9187 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(844) 714-5678 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(844) 912-1226 | Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Payment |
| Chiropractic, Pharmacy |
| phone(855) 208-6575 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(855) 347-6900 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(855) 465-0030 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(855) 558-1438 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(855) 558-1439 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(855) 592-2895 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(855) 673-6504 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(855) 811-2218 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(855) 832-8812 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(866) 233-4239 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(866) 335-1392 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(866) 422-4679 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(866) 723-0515 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(866) 797-9884 | Eligibility / benefits, Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information; Benefit context: Co-Insurance; Benefit context: Co-Payment |
| Chiropractic, Chiropractic, Hospital - Inpatient, Pharmacy |
| phone(866) 827-9866 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Vision (Optometry) |
| phone(866) 863-1408 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(866) 909-0433 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(877) 210-3556 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(877) 300-6132 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(877) 769-7447 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(877) 807-7341 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(888) 229-2210 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Chiropractic, Dental Care, Hospital, Hospital - Inpatient, Hospital - Outpatient, Hospital - Emergency Accident, Hospital - Emergency Medical, Emergency Services, Pharmacy, Professional (Physician) Visit - Office, Vision (Optometry), Physician Visit - Office: Well, Urgent Care |
| phone(888) 265-7790 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Professional (Physician) Visit - Office |
| phone(888) 352-7924 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Dental Care |
| phone(888) 354-6390 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(888) 492-6811 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Chiropractic, Dental Care, Hospital, Hospital - Inpatient, Hospital - Outpatient, Hospital - Emergency Accident, Hospital - Emergency Medical, Emergency Services, Pharmacy, Professional (Physician) Visit - Office, Vision (Optometry), Physician Visit - Office: Well, Urgent Care |
| phone(888) 737-7479 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(888) 850-5269 | Eligibility / benefitsBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| Pharmacy |
| phone(800) 274-7767 | Other stated context, Utilization managementBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Chiropractic, Hospital |
| phone(800) 832-7850 | Utilization managementBenefit context: Co-Insurance |
| Hospital, Hospital, Hospital - Inpatient, Hospital - Outpatient |
| phone(833) 277-5222 | Utilization managementBenefit context: Co-Payment |
| Chiropractic |
| phone(833) 782-5364 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(855) 240-3696 | Utilization managementBenefit context: Co-Insurance |
| Chiropractic |
| phone(855) 343-4851 | Other stated context, Utilization managementBenefit context: Co-Insurance |
| Hospital, Hospital, Hospital - Inpatient |
| phone(866) 470-6244 | Utilization managementBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital |
| phone(866) 678-1327 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(866) 773-2884 | Utilization managementBenefit context: Contact Following Entity for Eligibility or Benefit Information |
| |
| phone(866) 871-1359 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(877) 284-0102 | Utilization managementBenefit context: Co-Insurance |
| Hospital |
| phone(800) 924-7141 | Other stated context, PharmacyBenefit context: Co-Insurance; Benefit context: Benefit Description |
| Hospital - Inpatient, Hospital - Outpatient, Pharmacy |
| phone(844) 883-8523 | PharmacyBenefit context: Benefit Description |
| Pharmacy |
| phone(855) 381-1661 | PharmacyBenefit context: Active Coverage |
| Pharmacy |
| phone(866) 688-2242 | PharmacyBenefit context: Active Coverage |
| Pharmacy |
| phone(888) 286-3197 | PharmacyBenefit context: Active Coverage |
| Pharmacy |
| phone(800) 613-2624 | DentalBenefit context: Active Coverage |
| Dental Care |
| phone(800) 216-9748 | Behavioral healthBenefit context: Active Coverage |
| Mental Health |
| phone(855) 339-8558 | Behavioral health, Other stated contextBenefit context: Active Coverage; Benefit context: Coverage Basis |
| Mental Health |
| phone(866) 322-1657 | Behavioral healthBenefit context: Active Coverage |
| Mental Health |
| phone(602) 864-4320 | Other stated contextBenefit context: Benefit Description |
| Hospital - Inpatient, Professional (Physician) Visit - Office, Hospital, Hospital - Outpatient |
| phone(800) 232-2345 | Other stated contextBenefit context: Benefit Description |
| Hospital - Inpatient, Professional (Physician) Visit - Office, Hospital, Hospital - Outpatient |
| phone(800) 248-2342 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 344-5245 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(800) 351-2370 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 397-7337 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment; Benefit context: Deductible |
| Hospital - Inpatient |
| phone(800) 424-8270 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(800) 446-8331 | Other stated contextBenefit context: Benefit Description |
| Health Benefit Plan Coverage |
| phone(800) 452-8507 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(800) 476-0677 | Other stated contextBenefit context: Non-Covered |
| Vision (Optometry) |
| phone(800) 480-6658 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(800) 482-6655 | Other stated contextBenefit context: Other or Additional Payor |
| |
| phone(800) 523-6435 | Other stated contextBenefit context: Co-Payment |
| Chiropractic, Hospital - Emergency Accident, Hospital - Emergency Medical, Emergency Services |
| phone(800) 533-1120 | Other stated contextBenefit context: Co-Insurance |
| Urgent Care |
| phone(800) 541-6652 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital |
| phone(800) 554-0580 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 572-2872 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(800) 664-2583 | Other stated contextBenefit context: Active Coverage |
| Health Benefit Plan Coverage |
| phone(800) 678-9133 | Other stated contextBenefit context: Benefit Description |
| Chiropractic |
| phone(800) 780-7881 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 827-4814 | Other stated contextBenefit context: Limitations |
| Hospital - Inpatient, Hospital - Inpatient, Hospital - Outpatient |
| phone(800) 841-9659 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(800) 892-6116 | Other stated contextBenefit context: Co-Insurance |
| Hospital - Inpatient |
| phone(800) 905-4102 | Other stated contextBenefit context: Active Coverage |
| Vision (Optometry) |
| phone(800) 920-2485 | Other stated contextBenefit context: Active Coverage |
| Health Benefit Plan Coverage |
| phone(833) 447-4397 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(833) 462-0104 | Other stated contextBenefit context: Limitations |
| Hospital, Hospital, Hospital - Inpatient, Hospital, Hospital - Inpatient, Hospital - Outpatient |
| phone(833) 578-4441 | Other stated contextBenefit context: Co-Insurance |
| Hospital, Hospital - Inpatient |
| phone(833) 578-4443 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(833) 592-9956 | Other stated contextBenefit context: Co-Insurance |
| Hospital, Hospital - Inpatient |
| phone(833) 639-1634 | Other stated contextBenefit context: Co-Insurance |
| Hospital, Hospital - Inpatient, Urgent Care |
| phone(833) 639-1635 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(833) 663-8703 | Other stated contextBenefit context: Co-Insurance; Benefit context: Coverage Basis |
| Hospital |
| phone(833) 798-6733 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(833) 800-4033 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(844) 230-3683 | Other stated contextBenefit context: Co-Insurance |
| Hospital, Hospital - Inpatient |
| phone(855) 243-3326 | Other stated contextBenefit context: Co-Insurance; Benefit context: Co-Payment |
| Hospital - Inpatient |
| phone(855) 288-8356 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(855) 333-5730 | Other stated contextBenefit context: Co-Insurance |
| Hospital, Hospital - Inpatient |
| phone(866) 205-5107 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(866) 508-7145 | Other stated contextBenefit context: Co-Payment |
| Chiropractic, Chiropractic, Hospital - Outpatient |
| phone(866) 803-8002 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(866) 999-3259 | Other stated contextBenefit context: Benefit Description |
| Vision (Optometry) |
| phone(877) 288-0719 | Other stated contextBenefit context: Coverage Basis |
| |
| phone(877) 324-2990 | Other stated contextBenefit context: Co-Insurance |
| Hospital |
| phone(877) 599-2911 | Other stated contextBenefit context: Active Coverage |
| Hospital |
| phone(877) 986-8136 | Other stated contextBenefit context: Co-Insurance |
| Hospital - Outpatient |
| phone(888) 234-2393 | Other stated contextBenefit context: Co-Payment |
| Hospital |
| phone(800) 214-4844 |
| ||
| phone(800) 327-6716 |
| ||
| phone(800) 432-3990 |
| ||
| phone(800) 716-2299 |
| ||
| phone(800) 727-2227 |
| ||
| phone(800) 800-4298 |
| ||
| phone(844) 465-5227 |
| ||
| phone(877) 444-2374 |
| ||
| phone(888) 233-8351 |
|
Phone and fax numbers sourced directly from the payer response
Other aliases
Also known as
- 00390
- 00890
- 10430
- 2401
- 5513
- 5513I
- 890
- CBTN1
- SB890
- SB890MA
- SB892
- SKTN2
- TNBCBS
- TNBLS
- BCBS Tennessee
- BCBSTN
- Blue Cross Blue Shield of Tennessee
- BlueCross BlueShield of Tennessee - Medicare Advantage
- BCBSTENN
